Online Counseling FAQ

Online Counseling (also called Telehealth) is the use of video and audio technologies to support long-distance services between providers and their clients.

Basically you can do a counseling session with your mobile device with one of our therapists, no matter how far away you might be.

TheraNest is a practice management application that I use to organize my appointments, notes, and billing. TheraNest is HIPAA compliant and secure.

You’ll need the below to join a Telehealth (online therapy) session with your provider:

  • A computer, tablet, or phone (no applications or software to download).
  • An external or integrated webcam.
  • An external or integrated microphone.
  • An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.
  • Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.

Check out our Telehealth infographic for best practices when setting up the optimal Telehealth space.

If you’re using a Desktop or Laptop, we recommend:

We recommend the below if you’re using a tablet or mobile phone:

  • Android – Google Chrome
  • iOS 11 or newer (iPhone or iPad) – Safari

Click here for specific instructions. 

It’s as easy as clicking the unique link shared by your provider.

There are no apps to download.

Join your session from a mobile phone, tablet, or computer. Just click, enter your name, and Join.

No. TheraNest does not allow for session video or audio to be recorded.

The following links provide video instructions on how to set up an account to use our services:

How to Create your Client Portal Account and Complete Intake Forms

How to Join a Telehealth Session